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Coverage varies significantly across home warranty companies.

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Throughout her career, Andrea has held senior level roles with well known brands including AutoTrader Group, General Electric Company/NBC, Belkin International, Inc. and ADT. Andrea received her Bachelor of Science Degree in Industrial and Labor Relations from Cornell University. Chris leads our marketing efforts, which includes overseeing our brand identity, external communications, online and offline direct response efforts, and corporate marketing initiatives. His focus will be on broadening distribution and product innovation as we work to transform our company and the home services industry by appealing to a broader range of consumer needs. Chris has more than 24 years of experience transforming brands and elevating the customer experience for some of the top organizations in the country, including Expedia and Motorola.

 

Blandit Etiam

These policies appeal to hungry contractors in saturated markets, and bad customers who want something for nothing. The customers we dealt with would become so angry and desperate they would literally harass and threaten us. It's illogical to believe you can get anything substantial for the mere $75 service fee the customer pays, which, in most cases, is all we could charge for the entire service call. Hence, the denials, long wait times and band aid repairs. Paying customers always come first, regardless of how many newborns are involved. Every household in America contains someone who doesn't need to be hot or cold. If we charged the home warranty company more than $25 $50 in addition to what the customer paid, if we were lucky enough to collect the service fee, we would be threatened by the home warranty company, as all these calls were averaged and the total cost per call average had to stay below $200, or we were gone. The lower the cost average, the higher the call volume. High volume and low dollars does not make for a satisfactory business. The real customer is the home warranty company. Also, the reason the turnaround time on parts is so long, is that if we supplied the parts, we could not charge The warranty company any more than if than if we didn't supply it.